Shipping & Returns

Shopping should feel straightforward. Here is how shipping, delivery, and returns work at Items R Us, in plain language.

Where we ship

We ship to the United States only for now.

Shipping availability can vary by product. If a product cannot be shipped to your address, you will see that at checkout before you pay.

How long delivery takes

Most items arrive within 7–15 business days. This is an estimate only, not a guaranteed delivery date.

Some products may arrive faster or slower depending on the supplier and destination within the United States.

Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates, not guaranteed dates. Delays can occasionally happen because of carriers, weather, or high-volume periods. If your order is delayed, contact us with your order details and we will check what tracking shows.

Shipping costs

Shipping to the United States is free, with no minimum order amount for free shipping. Delivery is estimated at 7–15 business days; this is an estimate only, not a guaranteed delivery date. We ship to the United States only.

Tracking your order

When tracking information becomes available, you can use the tracking details provided to follow your shipment. You can also track an order through the Track Order page on this site. If tracking has not updated for a while, that does not always mean your order is lost — carriers do not always scan at every step. Contact us with your order number if you are concerned, and we will check.

If your order arrives damaged, defective, or wrong

Contact us as soon as possible after delivery, using the Contact Us page, and include your order number and a photo if you can.

Do not send anything back until we confirm the next steps.

We will review the issue and explain the next steps, which may include a replacement or a refund, depending on the product and the situation.

Returns — 30 days from delivery

You can return an unused item, in its original packaging, within 30 days from the delivery date.

To start a return:

1. Contact us through the Contact Us page with your order number and the item you want to return.
2. Wait for our reply with return instructions.
3. Send the item back as instructed, in unused condition and in its original packaging.

Customer pays return shipping unless the item is damaged, defective, or incorrect.

Items that are used, damaged by the customer, missing parts, or not in original packaging may not be eligible for a full refund.

Refunds

Once a returned item is received and inspected, a refund will be issued to your original payment method within 5–7 business days.

Shipping costs already paid are refundable only if the item arrived damaged, defective, or wrong, unless we tell you otherwise.

Exchanges

No exchanges — refunds or store credit only. If you need a different size, colour, or variation, contact us first. We will explain whether a refund or store credit applies for that product.

Cancelling an order

Contact us as soon as possible after placing your order. Whether an order can be changed or cancelled depends on whether processing or fulfilment has already started. Once fulfilment or shipping has started, cancellation may no longer be possible.

Questions

If anything here is unclear, or if your situation does not fit the categories above, contact us through the Contact Us page with your order details. We will review it and check with the supplier or carrier where needed.